Privacy Policy

Last updated: 5/13/2025

At Bright Light Associates, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Bright Light Associates is a UK-based consultancy offering services in change management, communication skills training, coaching, and supervision.
Our contact details are:
📧 Email: [email protected]

📞 Phone: 07979 474342

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name, job title.

• Professional Information: Employment history, areas of interest, coaching objectives.

• Communication Records: Emails, phone call summaries, notes from coaching or consultation sessions.

• Website Data: IP address, browser type, referral source, pages visited (via cookies).

• Billing & Transaction Information: Only if you purchase a service directly.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide requested services.

• Deliver coaching, training, supervision, and consultancy.

• Send relevant updates, newsletters, or event invitations (only with your consent).

• Improve our services and website functionality.

• Comply with legal and contractual obligations.

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

• Consent: Where you have explicitly agreed to us using your data.

• Contract: To fulfil our service agreements with you.

• Legal obligation: For compliance with applicable laws.

• Legitimate interest: To run and grow our business ethically and responsibly.

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5. How We Store and Protect Your Data

Your data is securely stored using industry-standard systems. We implement appropriate technical and organisational measures to safeguard it against unauthorised access, disclosure, alteration, or destruction.

We retain data only as long as necessary to fulfil the purpose for which it was collected or as required by law.

6. Sharing Your Data

We do not sell or rent your personal data. We may share your information with:

• Trusted third-party service providers (e.g., CRM tools, email platforms, website analytics).

• Professional coaches or consultants we collaborate with—only with your consent.

• Legal or regulatory authorities if required by law.

All third parties are contractually obligated to protect your data and use it only for the services they provide.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you.

• Correct any inaccurate or incomplete data.

• Request erasure of your data (“right to be forgotten”).

• Object to or restrict certain types of processing.

• Withdraw consent at any time (for marketing or non-essential data use).

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights are being infringed.

To exercise your rights, please email us at [email protected]

8. Cookies and Website Tracking

Our website uses cookies to enhance your experience and understand how visitors use the site. You can control cookie preferences through your browser settings or our website’s cookie banner.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 [email protected]
📞 07979 474342